Last Update: February 15th, 2023.
As you know, the last few years has been a time of unprecedented challenges. High demand for our vehicles paired with global shortages of supplies has presented us with production and logistic challenges that may result in delivery delays for your vehicle. As we continue to face difficulties due to the pandemic, including a lack of electronic components, transportation backlogs, and most recently, labor shortages, our CEO José Boisjoli addresses some of the measures we are taking to deliver our customers’ orders despite the challenges.
- We have sourced additional suppliers worldwide and chartered multiple flights to get parts quicker.
- We have increased our manufacturing and storage capacity.
- We have changed production schedules and assembled units with some missing components that we retrofitted ourselves or at the dealers at a later date
- We have managed to expand weekend and night shifts, running some of our facilities 24/7 while several office employees have volunteered time outside of their usual work hours to build products on the assembly line.
Message from our president and CEO
Despite enormous efforts to overcome a multitude of logistical challenges, we are facing delays in production and also in component availability which are impacting your dealer's ability to finalize preparation and deliver the unit to you. In total, we are talking about delays that range between 60 and 90 days.
We encourage you to stay in touch with your dealer to keep informed about Can-Am off-road vehicles availability. Our customer care team is also here for you if you have any other questions at 1-888-272-9222.
We will update this page on a bi-weekly basis and will aim to provide you with the most accurate information with regards to our production and further unexpected delays, should they occur.
We know this situation is far from ideal, and our assembly line and our dealers continue to do everything in their power to deliver your Can-Am off-road vehicle as soon as possible.
Thank you for your continued trust.
Frequently Asked Questions
We know having adventures and creating memories with our products is important, and we apologize that this delay might impact your plans. We’re putting all efforts into delivering our lineup as soon as possible. We are in the process of increasing our production capacity to lessen the impact on you. Like many other businesses, we’re experiencing some delays due to supply chain constraints paired with the popularity of our products. We’ll communicate updates to your dealer as they become available.
We apologize for this delay, which is related to the global shortage of supplies as well as high demand and logistics challenges. If you’re not satisfied with the expected delivery schedule of your vehicle, you can work with your dealer on your options available, which could include transferring to the next model year or a refund of your deposit.
We will honor our commitment to deliver as soon as possible, but if you are seeking a refund of your deposit, please contact your dealer directly. If further assistance is required, you can also call us at 1-888-272-9222.
Yes, BRP’s factories across the globe are operational and our production teams are working overtime. BRP has added additional shifts to increase production capacity, and we’ve expanded our production facilities to accommodate current and future growth.
We see the popularity of our products and the uncertainty of the global supply chain issues continuing, and it’s unclear at this time. However, rest assured that we are investing heavily to come up with creative solutions, and our teams are working overtime in ways to minimize the impact to all of you.
Like all other businesses, we’re impacted by the global supply constraints. We’re doing all we can to mitigate it, and we’ll communicate updates as they become available.
No, businesses such as automotive, technology and in other sectors around the globe are experiencing shortages of critical components to build finished goods due to high demand and unforeseen transportation issues globally.
Yes, in an effort to get vehicles to dealers and then to customers as quickly as possible, BRP has adopted a model of shipping units with delayed components to be installed at a later time at the dealership when the parts become available. After that, your dealer will deliver your product to you as expected.
Due to the production supply constraints, it could be possible that modifications will need to be made. Check with your dealer on whether your order is impacted by these changes.
For the latest information on any parts or accessories impacted by delays, please check with your dealer.
Your local BRP dealer has the most accurate shipping information and we recommend working with them directly.
We are investing in ways to maintain our production levels and are doing everything possible to deliver your product on time. Rest assured you have the entire BRP workforce dedicated to making this happen for you.
It is important to us to deliver quality products that you can expect, and so BRP remains committed to our high quality standards regardless of the production constraints we’re currently experiencing.