ONLINE ORDERS SUPPORT
Need help with your online orders? Start with our FAQ section! You may quickly find the answer you are looking for. Our dedicated customer service team is also available 24/7 to further assist you with your online orders. Feel free to contact them by phone.
N.B.: Please ensure you have your order number on hand.
Limited BRP Warranty
Learn more about our warranty policies on parts, accessories and riding gear as well as the advantage of having your parts and accessories installed by an authorized BRP dealership.
Online Order Fulfillment
Online orders are fulfilled and shipped by participating BRP dealerships that have the desired product(s) in inventory. How does it work?
Note: In some cases, if no participating BRP dealership can fulfill your entire order, your order can be split between two participating BRP dealerships.
What is the Kibo's Order Exchange platform?
BRP has partnered with Kibo, one of the world's leading providers of e-commerce solutions to branded manufacturers, to offer a superior online shopping experience. Kibo uses industry-standard GeoTrust security to ensure that manufacturers, retailers, and consumers can connect, communicate, and transact with total safety and confidence. Kibo is accredited with the Better Business Bureau and embraces its guiding principles.
The Kibo shopping service is designed to make it easy for you to find and purchase the special products you need. When you order and pay online, Kibo's intelligent system starts working to ensure rapid delivery. Kibo manages the entire order process and assigns your order to a participating BRP dealerships. Upon placing an order through one of BRP online stores, you will receive emails regarding order and shipment status from Kibo.
All orders must be placed online. In order to ensure security, BRP do not accept orders by telephone, postal mail, fax, or email. BRP reserves the right to refuse any sale at any time.
We do our best to keep the stock status of all of our products updated on our online store. However, since online orders are fulfilled by participating BRP dealerships, it is possible that the desired size, color or product is not available. As soon as your order is processed, you will be alerted by email if one or more items are not available. These items will be cancelled.
Methods of payment
BRP online stores only accept the following credit cards: American Express, Discover, MasterCard and Visa.
Please provide your credit card billing address and telephone number if it is different from the shipping address. If the billing address does not match he one at the financial institution's records or if authorization is not given for any reason, BRP reserves the right to cancel the order without notification. BRP and Kibo cannot work out credit card problems with the financial institution; you must settle problems with the institution and reorder once the problem is resolved.
BRP and Kibo do not accept credit card numbers delivered by email, phone or mail.
Taxes are not included in prices displayed on the BRP online stores. The appropriate taxes will be added to your order total upon payment.
Questions or changes to your order
To cancel, modify, or get more information on an order, you can contact Kibo's online orders support service, by phone
Note: Since your order is being processed as soon as we receive it, we might not be able to make changes to your order. Please inform us as quickly as possible
As soon as your order has been assigned to a participating BRP dealership, you will receive an email confirming which BRP dealership will be in charge of shipping your order. Its contact information will be displayed on the parcel.You should receive a second email with a tracking number once the shipping label has been created.
Two delivery options are available at the "Delivery" step of the checkout process:
All orders are shipped using standard ground service (3-7 business days) and are provided by participating BRP dealerships.
If your country is not available as an option in the checkout process, we are not able to ship to your country. Currently, it is only possible to ship an order to postal addresses in the United States or Canada.
If you select the in-store pickup option, there is no shipping fee.
If you select the standard shipping option, there is a minimal fee of $6.99 and the shipping cost is determined as follow:
Tiered prices based on the total order price.
Accessories and parts:
Shipping fees are based on the weight of the products.
Maintenance products and oils:
Shipping fees are based on the total volume of the products.
Unless otherwise stated in any promotional offer free shipping will be applied to each order over 100$, before taxes and shipping charges, after entering applicable coupon code. Exclusions apply on oversized* items, hazardous or easily damaged items which may incur extra shipping charges. Offer is not valid in Nunavut, Yukon, Newfoundland & Labrador, Northwest Territories.
Please note that shipping may be executed by an authorized BRP dealer, who may use a third-party service provider to ship your item(s). Previous orders will not be adjusted. BRP reserves the right to withdraw or modify this offer at any time without notification.
*Oversized items include but are not limited to the following criteria:
Shipping cost may be higher if your shipping address is located in a remote area such as Nunavut, Yukon, Newfoundland & Labrador, Northwest Territories. You will receive an email asking you whether you want to accept the additional surcharge to cover the higher shipping costs. Payment will not be processed without confirmation that you have accepted the surchage. If you do not accept the additional surcharge, this email gives you the option to cancel your order.
Shipping to an APO/FPO address
When requesting orders to be shipped to an Army Post Office (APO) or Fleet Post Office (FPO) address, your package will be sent via Space Available Mail (SAM). SAM will ship your package to the APO or FPO address via the next available boat at no additional charge.
30-day Return Policy
Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind. For return within 30 days of receipt, merchandise* will be accepted by the participating BRP dealership that shipped the order. You will then be refund the purchase price.
When you receive your order, the contact information of the participating BRP dealership that shipped the order will be displayed on the parcel. Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.
Please note that you are responsible for shipping the product back. Shipping fees will not be refunded.
*Some products cannot be returned. See section "products not eligible for return" below.
Products not eligible for return
The following items cannot be returned. All sales are final.
Conditions to return merchandise
The merchandise must be new, in perfect unused condition and in its original packaging.
How to do a return
Here are the steps to follow to make a return:
You will be refunded the paid price. Credit for returned items will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the participating BRP dealerships that shipped the order.
If a restocking fee applied to the returned items, the amount of the fee will be displayed on the final checkout screen when you complete the order and will be noted on the packing list included with the order.
Returning defective or damaged products
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. For warranty repair or replacement, defective merchandise must be returned directly to the participating BRP dealership that shipped your order. The contact information of the BRP participating dealership is displayed on the box in which your order arrived.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the participating BRP dealership that shipped your order immediately. The contact information of the participating BRP dealership will be displayed on the box. Save all packaging material and paperwork. If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
Brp Limited Warranty*
For New Parts, Accessories and Riding Gear
Genuine Parts and Accessories
Installed by your authorized dealer / distributor on your new or used BRP vehicle.
For a period of twelve (12) months starting from the date of the retail sale, this limited warranty covers Parts, Accessories, and labour. BRP will repair or replace genuine BRP Parts and Accessories found defective in material and/or workmanship – further to normal use and service. Labour and collateral damages to the vehicle may be covered only if the failed part or accessory was installed by a BRP authorized dealer / distributor.
Not installed by your authorized dealer / distributor
For a period of twelve (12) months starting from the date of the retail sale, BRP will repair or replace BRP genuine Parts and Accessories if found defective in material and/or workmanship further to normal use and service. Labour and collateral damages to the vehicle are not covered if the failed part or accessory was not installed by a BRP authorized dealer / distributor.
1- YEAR LIMITED WARRANTY*
SympaTex® Riding Gear
BRP warrants that all SympaTex® Riding Gear will be free of any defect in material and/or workmanship for the lifetimeƗ of the product further to normal use and service. BRP will repair or replace SympaTex® Riding Gear found defective in material and/or workmanship.
LIFETIME LIMITED WARRANTY**
Riding Gear Except SympaTex® Gear
For a period of twelve (12) months starting from the date of the retail sale, BRP will repair or replace BRP Riding Gear if found defective in material and/or workmanship further to normal use and service.
1- YEAR LIMITED WARRANTY**
For a period of forty-eight (48) months starting from the date of the retail sale. BRP will repair or replace BRP helmets if found defective in material and/or workmanship further to normal use and service.
4- YEAR LIMITED WARRANTY**
Ɨ Use other than which the product is designed for will void the product lifetime warranty.
*Purchase at an authorized BRP dealership / distributor OR on a BRP-authorized online store.
**Unless otherwise stipulated or required by law.
This limited warranty does not apply to factory installed parts and accessories. This limited warranty does not apply to Evinrude Parts and Accessories.
Other exclusions may apply; see complete limited warranty for details. This limited warranty is effective as of March 1st, 2016
REFER TO THE COMPLETE WARRANTY OR YOUR LOCAL DEALER FOR QUESTIONS OR CONCERNS ABOUT THE EXCLUSIONS.
Limitations of liability
THIS WARRANTY IS EXPRESSLY GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT THEY CANNOT BE DISCLAIMED IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIFE OF THE EXPRESS WARRANTY. INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE EXCLUDED FROM COVERAGE UNDER THIS WARRANTY. SOME STATES/PROVINCES DO NOT ALLOW FOR THE DISCLAIMERS, LIMITATIONS, AND EXCLUSIONS IDENTIFIED ABOVE; AS A RESULT, THEY MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE, OR PROVINCE TO PROVINCE.
Neither the distributor, nor any BRP dealer, nor any other person has been authorized to make any affirmation, representation, or warranty regarding the product, other than those contained in this limited warranty, and if made, these shall not be enforceable against BRP.
BRP will not be responsible for any settlement made between a dealer and a consumer.
Changes to the warranty
BRP reserves the right to modify this warranty at any time, it being understood that such modification will not alter the warranty conditions applicable to the products sold while this warranty is in effect.
How to submit a warranty claim
In the event of a controversy or dispute in connection with this BRP limited warranty, BRP suggests that you try to resolve the issue at the dealership level. We recommend discussing the issue with the authorized BRP dealer's manager or owner. Please note that warranty claims are always subject to final approval by BRP.
To claim a warranty on SympaTex® riding gear, you must notify an authorized dealer within two (2) days of the appearance of the defect in material and/or workmanship and present to the authorized dealer a proof of purchase (original bill of sale) of the new and unusedSympaTex® riding gear. Please have all warranty items clean for evaluation or they will be returned to you without an inspection being made.
All items replaced under this limited warranty become the property of BRP.
Please contact your BRP authorized dealer.
BOMBARDIER RECREATIONAL PRODUCTS INC.
CUSTOMER ASSISTANCE CENTER
3200-A King West, suite 300
Sherbrooke, Quebec, Canada, J1L 1C9
STURTEVANT, WISCONSIN, U.S.A
10101 Science Drive
Sturtevant, Wisconsin 53177
In the USA, products are distributed and serviced by BRP US Inc
® SympaTex is a registered trademark of SympaTex GmbH.
(This concerns general and personal information.)
(This concerns your transactional information)
This Website is hosted and operated by a third party service provider (“Service Provider,” “Us,” “We,” or “Our”) independent of the merchant’s website you are visiting (“Merchant”). Service Provider provides the Merchant with a variety of fulfillment, support and E-commerce related services. In order to purchase through this Website, you must agree to the terms of this Privacy Statement and the use of your personal data in a form consistent with this Privacy Statement.
YOU SHOULD REVIEW THE FOLLOWING STATEMENT PRIOR TO SUBMITTING ANY PERSONAL INFORMATION TO THIS WEBSITE.
Privacy complaints by European Union and Swiss citizens
BBB EU Safe Harbor dispute resolution program
Kibo has further committed to refer unresolved privacy complaints with European Union or Swiss citizens under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If European Union or Swiss citizens do not receive timely acknowledgment of complaints, or if such complaints are not satisfactorily addressed by Kibo, please visit the BBB EU SAFE HARBOR web site atwww.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Collection of personal information
Depending on the nature of the services provided by Service Provider to the Merchant, or the services provided to Service Provider from third parties, Service Provider may receive personal information either from you directly or from the Merchant or third parties providing services to Service Provider. Service Provider may receive and process personal information provided by you in the following situations:
- requesting information about products, product availability and services;
- entering a contest or promotion;
- ordering newsletter or other informational tools;
- where you submit an order
- purchasing, downloading and/or registering products; and/or
- signing up for additional services
- for the purposes of verification of your identity or fraud prevention purposes
In all cases however, We will obtain personal information from you in accordance with applicable law.
Use of personal information
PERSONAL INFORMATION PROVIDED TO US WILL PRIMARILY BE PROCESSED ON OUR COMPUTER SERVERS LOCATED IN THE UNITED STATES OF AMERICA.
HOWEVER, SUCH INFORMATION MAY BE TRANSMITTED OR MADE AVAILABLE TO (I) THE MERCHANT OR (II) EMPLOYEES OR SERVANTS OF Service Provider OR THIRD-PARTIES PROVIDING SERVICES TO Service Provider OR (III) PRODUCT MANUFACTURERS, LICENSORS AND/OR OR SUPPLIERS, LOCATED IN THE UNITED STATES OR ANOTHER TERRITORY OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA). YOU SHOULD NOTE THAT AT PRESENT, THE UNITED STATES AND COUNTRIES OUTSIDE THE EEA (EXCEPT FOR SWITZERLAND, ARGENTINA AND CANADA) ARE NOT APPROVED BY THE EUROPEAN UNION AS HAVING DATA PROTECTION LAWS MEETING STANDARDS REQUIRED UNDER THE EU DATA PROTECTION DIRECTIVE (95/46/EC).
We will use the personal information provided to Us for the following
- to take, process or deliver your order, process or obtain payment or notify you of the status of your order;
- in connection with keys, access codes or other information as may be required, to permit you to access sites of third parties providing services to receive products, updates or services;
- to screen your order through a validation system ("Fraud Screening System") to prevent fraudulent orders,
- to provide it to industry and credit related organizations for security, credit or fraud prevention purposes;
- to facilitate the renewal of subscriptions for products or services;
- to provide you with effective customer service and/or technical support and to communicate with you by email or SMS message about your website experience in regards to Customer Service and purchasing products from Service Provider's ecommerce platform;
- to monitor service or purchasing patterns; and to improve the content on Our websites;
- to provide you with product availability at a local retailer;
- to use your contact information to send you, with your consent, marketing materials, newsletters, promotional emails, or undertake other promotional activities;
- to enhancing your online shopping experience - We may use your information to recognize you and welcome you when you visit this site;
- to permit you to participate in online surveys and polls, assuming you voluntarily agree to provide such information in connection with these surveys and polls; and
- to send important notices, such as communications about product purchases, product recalls, product warranty information, product safety or security information, and changes to other policy documents. (Because this information is important to the products that you purchase on Service Provider's ecommerce platform, you will receive these communications even if you have opted out of all other communications.)
We will observe applicable law and take all reasonable steps to ensure any person or entity receiving personal information for the purposes described above, are obligated to protect and keep secure the personal information on your behalf.
BY SUBMITTING YOUR INFORMATION EITHER TO THE MERCHANT, TO US, OR TO THIRD PARTIES WHO PROVIDE SERVICES TO US, YOU CONSENT TO THE USE OF YOUR PERSONAL INFORMATION AS SET FORTH ABOVE, AND TO THE TRANSFER OF THAT DATA TO MERCHANTS OR THOSE INDIVIDUALS OR ENTITIES WE ENGAGE TO PROVIDE SERVICES IN CONNECTION WITH YOUR TRANSACTION.
Sharing personal information
In some circumstances, personal information that Service Provider receives from you directly may be provided to the Merchant in order for them to fulfill a service to Us for your benefit or directly to you. We may also provide your information in order to register your purchase with the manufacturer or service provider for warranty, technical support, after sales service or similar purposes. Merchants agree to be bound by the terms of this Privacy Statement.
Service Provider also employs other companies to provide services to Us in connection with your transaction or after sales services. We do use companies to process credit card payments, deliver packages, send mail, analyze data, Fraud Screening, provide marketing aid and assistance, provide customer service, and otherwise provide services to Us to enable Us to serve you and enhance Our services. These organizations may have access to personal information as required to permit them to perform their obligations to Us in this regard. It is Service Provider's policy to require these third parties to use this information in a manner consistent with this Privacy Statement.
Service Provider may be required to respond to subpoenas, court orders or be asked to respond to other legitimate requests for your personal information from appropriate law enforcement or governmental authorities. We may not provide you with notice of such requests and may release personally identifiable information to third parties when We believe it is appropriate for Us to do so in order to comply with the law or to protect against fraud. We may also release such information:
- to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve Us with a subpoena);
- to comply with all valid court orders or subpoenas;
- to protect the legal rights of Service Provider, its employees and Our users;
- when We believe it is needed for fraud protection and/or credit risk reduction; and/or,
- to protect the personal safety of Our employees, agents, other users or the public in general.
Service Provider also reserves the right to report to such entities any activities that We believe to be unlawful. Any such report of the activities outlined in (a) through (e) will be made without prior notice to you, and you consent to such disclosure by Us.
In the event Service Provider merges with another entity, is acquired by another entity, sells substantially all of its assets to another entity, or enters into a business combination with another entity, Service Provider may be required to disclose some or all of your personally identifiable information to that entity to continue serving you.
Service Provider is not in the business of selling, trading or renting personal information. We will not use or share your personally identifiable information with others except as provided for in this Privacy Statement.
Management of personal information
Service Provider seeks to keep personal information accurate and up-to-date. If you find that your personal information is not accurate, please let Us know in writing.
If you need to update or correct your email address, mailing address, phone number, contact information, your preferences for newsletters and other marketing information (if any) you receive from Our manufacturers, or anything related to managing your Service Provider ecommerce account, please use the Customer Service Help information available at http://www.orderhlp.com/index.php?/Default/Knowledgebase/Article/View/47/7/managing-your-account. Without prejudice to your rights of access and other rights in relation to your personal information under applicable law, Service Provider will use best efforts to investigate your concerns after We receive your inquiry and make the necessary corrections, additions and/or deletions.
Service Provider will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. Service Provider will delete your personal information after a reasonable time, given the purposes for which your personal information are held, unless it is appropriate or necessary to keep your personal information. It may be necessary for Service Provider to retain your personal information even after you have closed your account if retention is reasonably necessary to comply with Our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce other legal agreements. When personal information is deleted or disposed of, it will be in a manner that prevents loss, theft, misuse, or unauthorized access.
Service Provider will disclose your personal information directly to you upon your written request; provided, however, that We may reject all or part of your request when: 1) the disclosure may lead a breach of applicable law and regulation, or 2) where you have failed to provide sufficient evidence to verify your identity. Service Provider may charge USD $3.00 for each request of information.
Service Provider website and online services may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors; for example, Wi-FI access points and cell towers that may provide Service Provider with location information.
What if I Disable Cookies?
How do I Disable Cookies?
Although cookies are harmless, We understand that you may feel uncomfortable with them being sent without your explicit permission. To learn how to restrict or block cookies through your browser, see your browser's Help.
The cookies used on Our websites have been placed in categories, based on the guidelines found in the International Chamber of Commerce UK Cookie guide (PDF).
Category 1 - Strictly Necessary Cookies
These cookies are essential to enable you to browse our websites and use the features. Without these cookies, services like the shopping cart will not work.
Category 2 - Performance Cookies
Category 3 - Functional Cookies
These cookies allow Our websites to remember the choices you make while browsing. For instance, We may store your region in a cookie to ensure that We show Our website for your country. They may also be used to keep track of featured products or videos you may have already viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on other websites.
Category 4 - Targeting Cookies or Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. They remember that you have visited this website and this information is shared with other organizations, such as advertisers.
Want to Know More?
If you want to learn more about cookies in general and how to manage them, visit AboutCookies.org. Please note that We cannot be responsible for the content of external websites. Alternatively, you can search the Internet for independent information on cookies. (http://www.aboutcookies.org/)
This site is not aimed to attract children and its objective is not to collect personal information from children. Anyone under the age of 18 should not use this site unless supervised by an adult. Service Provider's goal is to comply with applicable laws and regulations relating to collection and use of information from children, including the Children's On-line Privacy Protection Act of the United States and other applicable laws or regulations.
Security of Personal Information
Do not send Us your payment or personal information via email or other unsecured transmission systems. You should protect your personal information at all times. You will only be asked to provide your information to Us in a secure fashion via Our website, fax, or phone.
Customers who buy through the Service Provider system are shopping on a secure server which encrypts customer's credit card information and passwords. This makes it difficult for a third party to access or use your personal information in an unauthorized manner.
Service Provider has developed its service with security as a top priority. We use firewalls to help prevent access to information in Our system and Secure Socket Layers ("SSL") to encrypt your personal information and protect it from disclosure, destruction, modification, or use.
You can decide whether or not to provide personal information to Service Provider and withdraw your consent to Us processing your personal information at any time. However, if you do not provide personal information or withdraw such consent you may not be able to make purchases, enlist services or access certain offers or options that may be of benefit to you. At the time you provide your information, We will also offer you a choice as to whether or not you wish to receive further communications about special offers, product information, or other marketing messages. We may provide this information to Our business partners and suppliers. If you choose not to receive these communications, We will not use your personally identifiable information for this purpose.
You may choose to unsubscribe from notices of special offers described in the preceding paragraph. Service Provider provides you with the ability to unsubscribe at any time via the consumer account space noted on the confirmation of your order.
If you no longer wish to receive SMS messages related to product availability at nearby retailers, as well as general marketing information, reply to a SMS message with the word "STOP". To re-subscribe, reply with the word "START".
Changes to this Privacy Statement
Without prejudice to your rights under applicable data protection or privacy law, Service Provider may amend this Privacy Statement from time-to-time, and such change is effective upon posting on this site.
Consumer Protection Act (for Canada only)
Pricing shown are not valid for Quebec. In compliance with the Quebec Consumer Protection Act, it is mandatory for all product prices to include the total of all amounts that the consumer must pay, excluding GST/QST, license and registration fees.
Kibo indemnification and limits of responsibility
By using this site, you agree to indemnify, defend, and hold harmless Kibo and its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) arising from your use of any of Kibo's services. Kibo accepts no responsibility for user-initiated damage and/or loss of parts incurred during the operation or use of products.
You agree to indemnify, defend, and hold harmless Kibo, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Kibo's services.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. BRP reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, BRP will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it in accordance with BRP Return Policy.
Service Provider Contact Information
For more information on Service Provider, or If you would like to contact Us with questions or comments concerning Our Privacy Statement or if you feel your inquiry or request has not been addressed to your satisfaction, please contact Kibo by phone: 1-877-412-7467