Subject: Can-Am® Ryker - Wheel nut may crack
Dear Can-Am On-Road owner,
BRP is conducting a safety recall on the 2019 and some 2020 Can-Am Ryker.
Our records show that you own a potentially affected vehicle.
What is the potential problem?
The wheel nuts may crack resulting in a reduced clamping force. This could affect the integrity of the wheel assembly and the vehicle’s handling and control. This may increase the risk of a crash.
Which models are involved?
All serial numbers of model year 2019 and specific serial numbers of 2020 Can-Am Ryker.
What will BRP do?
BRP will repair your vehicle free of charge. The corrective action involves replacing the three wheel nuts. After the repair, your dealer will give you a copy of the MANDATORY CERTIFICATION FORM. This service should take less than one hour.
What should you do?
Contact your authorized BRP Can-Am On-Road dealer and schedule an appointment to have the safety recall performed on your vehicle.
How to determine if you can continue to ride your vehicle?
The presence of a well installed red locking clip prevents a nut from unscrewing and therefore the vehicle can be driven to the dealership to be serviced.
A properly installed red locking clip is sitting well into the groove all around the nut. If you see an installation like the picture below - red locking clip NOT installed properly, contact your dealer to organise transportation of your vehicle to the dealership.
RED LOCKING CLIP OUT OF THE GROOVE
If the red locking clip is NOT well installed, do not drive your vehicle as you may lose a wheel while driving.
Although your unit may have aftermarket modifications, you can still receive this service free of charge. The presence of these modifications, while the service is being completed, will not void any existing warranty or service contract.
If you previously had to replace the wheel nuts and BRP did not cover the cost of the repair, please contact us for reimbursement. However, your vehicle will still need to be repaired to install the new wheel nuts.
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If any information in this notice is incorrect, please contact BRP at your earliest convenience.
Your safety and continued satisfaction with our products are a priority for us. We apologize for any inconvenience this may cause you and remain committed to facilitate the process as much as we can.
Thank you for your immediate attention to this matter.
BRP Customer Services Department