December 18th, 2009
Re: Ignition Switch Connector and Ignition Switch Harness Routing
Dear Can-Am On-Road® Dealer / Distributor,
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act, the Canada Motor Vehicle Safety Act and other applicable laws. Bombardier Recreational Products Inc. and BRP US Inc. (“BRP“) have decided that a defect which relates to motor vehicle safety exists in certain Can-Am SpyderTM Roadster models and are conducting a voluntary safety recall of certain Can-Am Spyder Roadster models as specified in the attached Safety Campaign Bulletin.
Which models are involved?
2010 RTSM5 and SE5.
What is the potential problem?
The connector on the key switch harness may not be locked and the ignition switch harness may be routed too tight. In some situations, the connector may unplug. If this occurs, the vehicle may stall without warning and could potentially cause a crash.
To confirm that your VIN (Vehicle identification Number) is affected, contact your authorized Can-Am On-Road dealer or BRP at 1-888-272-9222 between 8:00 a.m. and 8:00 p.m. Eastern time 7 days a week.
What will BRP do?
BRP has already sent a Safety Recall letter to all known registered owners of these vehicles. This letter urges that the owners immediately contact their authorized BRP Can-Am Roadster dealer in order to have the vehicle repaired. Also, BRP posted this notice and attached Safety Campaign Bulletin on its BOSSWeb dealer web site (www.bossweb.com) and on its public web site (www.can-am.brp.com). The solution is: inspect to ensure that the connector is locked and inspect to ensure that the ignition switch harness is not routed too tight and correct harness routing accordingly if needed.
What should you do?
1. Do not sell, deliver or use (including demo rides) any involved vehicle that you have in stock as federal law requires you to complete the recall service on these vehicles before retail delivery.
2. Contact all of your customers who have purchased an affected vehicle. You must inform them about the foregoing and must request them to make an appointment to get their vehicle repaired.
3. Follow all instructions provided in the attached Safety Campaign Bulletin.
Please note that the National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. The owner may be entitled to an identical or reasonable equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If you no longer own this vehicle or some information in this notice is incorrect, please contact BRP at your earliest convenience.
If you have questions or need assistance, or to find the nearest authorized BRP Can-Am On-Road dealer:
- Call In USA and Canada 1 888 638-5397
8:00 to 18:00 Eastern time
Your continued satisfaction with your Can-Am On-Road is important to us. Please understand that we have taken this action in the interest of your safety and your unit proper operation. We apologize for any inconvenience this may cause you.
Thank you for your immediate attention to this matter.
After-Sales Service Department