Fuel Pump - Potential Loss of Propulsion
Dear Can-Am® Vehicle Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. BRP is conducting a safety recall. Transport Canada Recall Number: 2023-674
Our records show that you own a potentially affected vehicle.
What is the potential problem?
The fuel pump impeller could swell and cause the fuel pump to stop working. This could lead to an engine stall while driving without the ability to restart the vehicle. This situation may increase the risk of a crash.
Which models are involved?
Fuel pumps installed in production on some Model Year 2021 and 2022 Can-Am Ryker
Some fuel pumps sold in service that may have been installed on Model Year 2019 to 2024 Can-Am Ryker. Possible impacted part numbers include:
709 000 810
548 874 036
709 001 261
219 800 529
What will BRP do?
BRP will inspect and, if necessary, replace the fuel pump at no charge to you (parts and labor). The procedure should take less than two hours. Parts for the repair will gradually be available starting in the week of February 26, 2024.
What should YOU do?
Schedule an appointment with any authorized BRP Can-Am dealer to have the safety recall repair performed on your vehicle. To find a dealer, see the end of this letter.
In the case of an engine stall, you will maintain steering and braking (including the Anti-Lock Braking System (ABS), but you will not be able to maintain your speed. You will not have all the functionalities of the Vehicle Stability System (VSS). You might be unable to restart the vehicle.
If you leased this vehicle:
- Do the same with any future letters about this safety recall.
What to do if you feel you have received this notice by mistake?
This notice was mailed to you according to the most current information we have available.
If you know the current owner or operator, please forward this letter to them.
If there has been a change of ownership or you have a change of address, please notify BRP so we can update our records accordingly.
What to do if repairs were performed prior to recall?
If you have already paid to have your vehicle repaired for this issue, please contact BRP Customer Service. Our team will evaluate if you are eligible for a reimbursement of the repair costs. Your vehicle will still need to have the safety recall performed.
Can we assist you further?
If after contacting your dealer and the BRP Customer Services Department, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153) or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V855
Your safety and continued satisfaction with our products are a priority for us. We apologize for any inconvenience this may cause you and remain committed to facilitating the process as much as we can.
Thank you for your immediate attention to this notice.
Sincerely,
BRP Customer Services Department
If you have questions or need assistance, or to find the nearest authorized BRP dealer:
• Visit www.brp.com
• Or call: 1-888-272-9222
8:00 AM to 8:00 PM Eastern time 7 days a week.
