To our valued customers
The supply chain situation continues improving, and we appreciate your patience over the last few years as we've worked to get you riding as quickly as possible. We continue to be on track to deliver orders in a timely manner. Please check with your local Can-Am dealer on the status of your specific order. We have a good level of inventory at our dealerships for most products, but please keep in mind that we're experiencing greater demand than what's available on specific models.
We’ll continue to do our best to share new information with you and our dealers as it becomes available. We sincerely appreciate your patience and continued trust in the Can-Am brand.
Frequently Asked Questions
We know having adventures and creating memories with our products is important, and we apologize that this delay might impact your plans. We’re putting all efforts into delivering our lineup as soon as possible. We are in the process of increasing our production capacity to lessen the impact on you. Like many other businesses, we’re experiencing some delays due to supply chain constraints paired with the popularity of our products. We’ll communicate updates to your dealer as they become available.
We apologize for this delay, which is related to the global shortage of supplies as well as high demand and logistics challenges. If you’re not satisfied with the expected delivery schedule of your vehicle, you can work with your dealer on your options available, which could include transferring to the next model year or a refund of your deposit.
We will honor our commitment to deliver as soon as possible, but if you are seeking a refund of your deposit, please contact your dealer directly. If further assistance is required, you can also call us at 1-888-272-9222.
Yes, BRP’s factories across the globe are operational and our production teams are working overtime. BRP has added additional shifts to increase production capacity, and we’ve expanded our production facilities to accommodate current and future growth.
We see the popularity of our products and the uncertainty of the global supply chain issues continuing, and it’s unclear at this time. However, rest assured that we are investing heavily to come up with creative solutions, and our teams are working overtime in ways to minimize the impact to all of you.
Yes, in an effort to get vehicles to dealers and then to customers as quickly as possible, BRP has adopted a model of shipping units with delayed components to be installed at a later time at the dealership when the parts become available. After that, your dealer will deliver your product to you as expected.
Due to the production supply constraints, it could be possible that modifications will need to be made. Check with your dealer on whether your order is impacted by these changes.
For the latest information on any parts or accessories impacted by delays, please check with your dealer.
Your local BRP dealer has the most accurate shipping information and we recommend working with them directly.
We are investing in ways to maintain our production levels and are doing everything possible to deliver your product on time. Rest assured you have the entire BRP workforce dedicated to making this happen for you.
It is important to us to deliver quality products that you can expect, and so BRP remains committed to our high quality standards regardless of the production constraints we’re currently experiencing.