Re: Accumulation of debris in the exhaust area in very specific riding terrains and conditions - Fire hazard
Dear Can-Am Off-Road® Owner,
This notice is being sent to you in accordance with the requirements of the Consumer Product Safety Act and the Canada Motor Vehicle Safety Act. Bombardier Recreational Products Inc. and BRP US Inc. ("BRP") have decided that a defect which relates to motor vehicle safety exists on some Can- Am Commander side-by-side models and are conducting a safety recall.
Which models are involved?
2011-2012 Commander and 2013 Commander (exept vehicles produced from the factory with a front grill kit).
What is the potential problem?
Some very specific riding terrains and conditions where the vehicle is driven in water (minimum of 310 mm, 12 inches deep) containing an important quantity of floating debris such as grass, hay and leaves may generate significant accumulation of debris in a short period of time in the exhaust area.
This accumulation could lead to a vehicle fire when the exhaust pipe is hot and the debris are dried. In some situations, this could result in serious property damages, injuries or even death.
To confirm that your VIN (Vehicle Identification Number) is affected, contact your authorized Can-Am Off-Road dealer or BRP at 1-888-272-9222 between 8:00 a.m. and 8:00 p.m. Eastern time 7 days a week.
What should you do?
If you do NOT ride in the above described specific terrains and conditions:
- You may continue to use your vehicle in a normal way; it does not need to be updated.
- Refer to the Operator's Guide Addendum "Cleaning Procedure of Exhaust Area"and apply the recommended cleaning schedule.
- Store this letter and the Addendum with the Operator’s Guide in the vehicle so it remains handy.
- However, if it is possible that your vehicle will be ridden in one of these conditions, then you may have your vehicle updated at any time as described below. The Front Grill Kit will be available for any future request; for current or future owners.
If you ride in the above described conditions:
The Front Grill Kit will be available starting December 5th 2012 to update your vehicle at no cost to you.
- In the meantime, refer to the Addendum "Cleaning Procedure of Exhaust Area"and clean the potentially affected exhaust area every time the vehicle is used in the above described specific conditions.
- Store this letter and the Addendum with the Operator’s Guide in the vehicle so it remains handy.
- Contact your authorized dealer to inform them that you wish to have your vehicle updated and schedule an appointment.
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If you no longer own this vehicle or the owner's information in this notice is incorrect, please contact BRP at your earliest convenience.
If you have questions or need assistance, or to find the nearest authorized BRP Can-Am Off-Road dealer:
OR
- Call In the US and Canada 1-888-638-5397
9:30 AM to 5:30 PM Eastern time Monday to Thursday
10:30 AM to 5:30 PM Eastern time Friday
Your continued satisfaction with your Can-Am Off-Road is important to us. Please understand that we have taken this action in the interest of your safety and your unit proper operation. We apologize for any inconvenience this may cause you.
Thank you for your immediate attention to this matter.
Sincerely,
After-Sales Service Department
