Re: Dynamic Power Steering (DPS)
Dear Can-Am Off-Road® Owner,
This notice is being sent to you in accordance with the requirements of the Consumer Product Safety Act, the Canada Motor Vehicle Safety Act and other applicable laws. Bombardier Recreational Products Inc. and BRP US Inc. (“BRP“) are conducting a voluntary safety recall of certain ATV models. Our records indicate that you are the owner of a potentially affected vehicle.
Which models are involved?
Model Model Year
OutlanderTM 2010 – 2011 DPS equipped
RenegadeTM 2010 – 2011 DPS equipped
What is the potential problem?
Some vehicles may have been delivered or repaired with a DPS that has cracks on its main shaft. Pieces may detach inside the DPS and may block gears resulting in a sudden limitation of the vehicle steering range. In some situation, the operator could loose control of the vehicle which could result in serious injuries or even death.
To confirm that your VIN (Vehicle Identification Number) is affected, contact your authorized Can-Am Off-Road or BRP at 1-888-272-9222 between 8:00 a.m. and 8:00 p.m. Eastern time 7 days a week.
What should you do?
Immediately stop using your vehicle, contact an authorized BRP Can-Am ATV dealer and make an appointment to have your vehicle inspected and repaired if needed. This work will be performed at no charge to you.
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If you no longer own this vehicle or some information in this notice is incorrect, please contact BRP at your earliest convenience.
If you have questions or need assistance, or to find the nearest authorized BRP Can-Am Off-Road dealer:
OR
9:30 to 17:30 Eastern time Monday to Thursday
10:30 to 17:30 Eastern time Friday
Your continued satisfaction with your Can-Am Off-Road is important to us. Please understand that we have taken this action in the interest of your safety and your unit proper operation. We apologize for any inconvenience this may cause you.
Thank you for your immediate attention to this matter.
Sincerely,
After-Sales Service Department
