Frequently Asked Questions
ABOUT CAN-AM ON-ROAD MODELS
BRP (Bombardier Recreational Products) manufactures Can-Am On-Road and Off-Road models, Ski-Doo snowmobiles, Sea-Doo watercraft, Evinrude and Rotax marine propulsion systems as well as Rotax engines. BRP supports its line of products with a dedicated parts, accessories and clothing business. With annual sales of over CA$4.5 billion from over 100 countries, the Company employs approximately 10,000 people worldwide. To find out more about BRP, please visit our corporate website.
Can-Am Spyder models are built in BRP's main production facilities in Valcourt, Québec, Canada and the Can-Am Ryker models are build in BRP's production facility in Juárez, Mexico.
The Can-Am Spyder was the first Can-Am On-Road model, and it was introduced in February 2007. The Can-Am Ryker was introduced in September 2018.
Can-Am On-Road models are classified by the National Highway Traffic Safety Administration (NHTSA) as three-wheeled motorcycles. BRP feels that Can-Am On-Road 3-wheeled models give owners the performance of a motorcycle and much of the peace of mind of a convertible sports car.
While initially concepting Can-Am Spyder, BRP briefly looked at going the traditional route, keeping in line with other powersport companies. However, BRP wanted to stay strong to its core value, opting for designing an innovative, paradigm-shifting vehicle that makes a true statement. This stays true more than 10 years later, with the innovative new Can-Am Ryker.
Spyder and Ryker are spelled with a Y because of Can-Am’s Y-frame design. It has two wheels in the front and one wheel in the back.
Can-Am On-Road models can’t be compared to anything on the road because of their unique Y-frame design and automotive technologies. These 3-wheel vehicles provide an open-road riding experience like nobody has seen or experienced before.
Most jurisdictions in Europe with the exception of Greece require a valid car licence to operate Can-Am On-Road models. In other countries and especially in North America, some jurisdictions require a valid motorcycle or three-wheel licence. We invite you to contact your local authorities to obtain the licence and vehicle registration information that applies to you or to look it up in the Licensing Requirements section of this website.
Helmet requirements are the same as standard motorcycles and vary by location. While helmet laws aren’t universal, BRP recommends everybody wear a helmet while riding a Can-Am On-Road model.
Yes. Can-Am On-Road models meet or exceed all environmental regulations, including the stricter CARB standards.
Yes. Can-Am On-Road models are classified as three-wheeled motorcycles and follow state motorcycle laws.
Can-Am On-Road models are stable. They have a unique Y-architecture with three wheels (2+1) that provides stability at rest and in motion. Can-Am On-Road models also come standard with a Vehicle Stability System (VSS™) that includes ABS, Traction Control, and Stability Control.
Can-Am Spyder models come standard with a two-year warranty with unlimited mileage and the Can-Am Ryker models come with a standard one-year warranty with unlimited milage.
Can-Am On-Road models turn much like a Can-Am ATV, Sea-Doo personal watercraft or Ski-Doo snowmobile. Riders steer the vehicle through the turn. There is no counter steering or leaning like you would with a motorcycle. Can-Am On-Road models also feature DPS (Dynamic Power Steering) to provide steering assistance according to speed and user input.
The Can-Am Spyder has two different transmission options. There is the Sequential Manual, which has a traditional 6-speed manual transmission with reverse (SM6). The other option is the Sequential Electronic, which is a 6-speed semi-automatic transmission with reverse (SE6). Up until 2016 some models featured a 5-speed transmission.
The Can-Am Ryker features a CVT transmission with no use of clutch or shifting required.
Authorized Can-Am On-Road dealers are the best source for service on your vehicle. You can use the online dealer locator to find your nearest dealer.
Check your operator’s guide for the manufacturer recommended service intervals. You can also access digital versions of the operator’s guides here.
Your authorized Can-Am On-Road dealer is the first line in answering technical questions. If you’ve already contacted your dealer and they were not able to provide a satisfactory response to your question, you can contact BRP directly and we’ll find the answer for you.
You can access digital versions of the operator’s guides here. In addition, a hardcopy version can be purchased from an authorized Can-Am On-Road dealer.
Your first step should be to raise your concern to the service manager of your dealership. If you are still not satisfied with any aspect of the service performed on your vehicle, you can then contact our customer service.
Please consult the "Storage" section of your operator's guide for information on properly storing your vehicle during the off-season.
Your first step would be to take your product to an authorized Can-Am On-Road dealer for diagnosis. The technician can help determine if the repair will be covered under warranty.
Yes, the warranty always follows the vehicle.
If your Can-Am On-Road model is under a factory warranty, you are also covered by an Emergency Roadside Assistance (1-866-477-1415). Emergency Roadside Assistance is available throughout the United States and Canada 24 hours a day, every day of the year and provides emergency services up to two hundred dollar ($200.00) per occurrence. No deductible applies on this service. Click here for details.
If a part failure is not deemed to be caused by a manufacturer defect, it is possible that the repair would not be covered under warranty.
You can send us a proof of purchase or of ownership (such as a bill of sale), the mileage or hours on the vehicle, and your complete mailing address and phone number Contact us.
PARTS AND ACCESSORIES
You can obtain Can-Am 3-wheel parts and accessories from your dealer, or using our online store. You can access the Can-Am On-Road parts catalog here.
Please get in touch with the Parts Department of the dealership where you purchased the part or accessory.
Discuss your concern directly with the parts manager at your dealership. If the concern is still not resolved to your satisfaction, please contact us.
PROMOTIONS AND MARKETING QUESTIONS
Raise the issue with the dealer where you purchased the unit. If you're still having trouble obtaining any promotional discounts or items that you feel should be applicable to your purchase, get in touch with BRP customer service and we'll assist you.
PRODUCT RECALLS & SAFETY BULLETINS
Your authorized Can-Am On-Road dealer is equipped to verify if there are any outstanding safety bulletins or recall notices applicable to your vehicle using your VIN. There is no charge for this service.