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Back to Safety Recalls

POSSIBLE LOSS OF STEERING - DYNAMIC POWER STEERING (DPS) SHAFT MAY BREAK

April 4th, 2018 (update of the December 19th, 2017 posting)

Re: Possible Loss of Steering - Dynamic Power Steering (DPS) Shaft May Break

 

Dear Can-Am Off-Road® Owner,

Following the interim notice issued in December 2017, BRP is sending you an updated notice in accordance with the requirements of the Consumer Product Safety Act and the Canada Motor Vehicle Safety Act. BRP has decided that a defect which relates to motor vehicle safety exists on certain ATV models and is conducting a safety recall.

Our records show that you own a potentially affected vehicle. 
 

Which models are involved?

Model year 2017 Can-Am OutlanderTM MaxTM equipped with a DPS and 450 or 570 engines.
 

What is the potential problem?

The DPS shaft may break causing a loss of steering control. In some circumstances, this situation may cause injuries or death.
 

To confirm that your VIN (Vehicle Identification Number) is affected, contact your authorized Can-Am Off-Road dealer or BRP at 1-888-272-9222 between 8:00 a.m. and 8:00 p.m. Eastern time 7 days a week.
 

What will BRP do?

BRP intends to repair your vehicle free of charge. The permanent solution is to change the DPS. The parts required to provide the remedy to this condition will be made available progressively. 
 

What should you do?

Contact your authorized BRP Can-Am ATV dealer and upon availability of parts, schedule an appointment to have your vehicle repaired.
 

BRP recommends to avoid driving your vehicle until the permanent solution is performed unless the interim repair was performed for limited use. 
  
The presence of aftermarket modifications will not prevent you from receiving this service at no cost. The presence of these modifications, while the service is being completed, will not void any existing warranty or service contract.
 

What to do if you feel this notice is an error?

This notice was mailed to you according to the most current information we have available. If you no longer own this vehicle or some information in this notice is incorrect, please contact BRP at your earliest convenience. 
 

If you have questions or need assistance, or to find the nearest authorized BRP Can-Am Off-Road dealer:

  • Visit www.can-am.brp.com

OR

  •  Call 1-888-272-9222

               8:00 AM to 8:00 PM Eastern time 7 days a week.

Your continued satisfaction with your Can-Am Off-Road is important to us. Please understand that we have taken this action in the interest of your safety and your unit proper operation. We apologize for any inconvenience this may cause you.

Thank you for your immediate attention to this matter.

 

Sincerely,
After-Sales Service Department