Re: Improper Assembly of Steering Column on Rack and Pinion
Dear Can-Am Off-Road® Owner,
This notice is sent to you in accordance with the requirements of the Consumer Product Safety Act and the Canada Motor Vehicle Safety Act. Bombardier Recreational Products Inc. and BRP US Inc. (""BRP"") have decided that a defect which relates to motor vehicle safety exists on certain side-by-side vehicle of the models below and are conducting a voluntary safety recall.
Our records show that you own a potentially affected vehicle.
Which models are involved?
2011 and 2012 CommanderTM.
What is the potential problem?
Failure may occur on steering column lower splines due to an improper assembly of steering column to the rack and pinion. In some circumstances, this situation may result in a loss of steering control and possibly cause injuries or even death.
To confirm that your VIN (Vehicle Identification Number) is affected, contact your authorized Can-Am Off-Road dealer or BRP at 1-888-272-9222 between 8:00 a.m. and 8:00 p.m. Eastern time 7 days a week.
What should you do?
Immediately stop using your side-by-side vehicle and contact an authorized BRP Can-Am side-by-side dealer and make an appointment to have your vehicle inspected and repaired if necessary. The solution is the measurement of the gap between the lower portion of the steering column and the rack and pinion and if necessary the replacement of the steering wheel shaft or the steering column.
This work will be performed at no charge to you.
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If you no longer own this vehicle or some information in this notice is incorrect, please contact BRP at your earliest convenience.
If you have questions or need assistance, or to find the nearest authorized BRP Can-Am Off-Road dealer:
9:30 to 17:30 Eastern time Monday to Thursday
10:30 to 17:30 Eastern time Friday
Your continued satisfaction with your Can-Am Off-Road is important to us. Please understand that we have taken this action in the interest of your safety and your unit proper operation. We apologize for any inconvenience this may cause you.
Thank you for your immediate attention to this matter.
After-Sales Service Department