Possible front wheel loss

Re: Can-Am® Ryker - Possible Front Wheel Loss
 

Dear Can-Am On-Road owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BRP has decided that a defect which relates to motor vehicle safety exists on the 2020 Ryker and is conducting a safety recall.

Our records show that you own a potentially affected vehicle.


What is the potential problem?

The front wheels assembly may not have been performed properly (torque application and installation of the red locking clip). In some situations, this could result in a wheel loss, increasing the risk of a crash.

Which models are involved?

Some specific serial numbers of model year 2020 Can-Am Ryker.

What will BRP do?

BRP will repair your vehicle free of charge. The corrective action involves an inspection of the torque on the front wheel nuts and reinstallation of the red locking clips. After the repair, your dealer will give you a copy of the Mandatory Certification Form. This service should take less than one hour.

What should you do?

Contact your authorized BRP Can-Am On-Road dealer and schedule an appointment to have the safety recall performed on your vehicle.

How to determine if you can continue to ride your vehicle? 

The presence of a well installed red locking clip prevents a nut from unscrewing and therefore the vehicle can be driven to the dealership to be serviced.

A properly installed red locking clip is sitting well into the groove all around the nut. If you see an installation like the picture below - red locking clip NOT installed properly, contact your dealer to organise transportation of your vehicle to the dealership.           

RED LOCKING CLIP OUT OF THE GROOVE                    

If the red locking clip is NOT well installed, do not drive your vehicle as you may lose a wheel while driving.

Although your unit may have aftermarket modifications, you can still receive this service free of charge. The presence of these modifications, while the service is being completed, will not void any existing warranty or service contract.

If you believe that the dealer or BRP has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E. Washington, D.C. 20590, or call the toll free Auto Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. If you are a vehicle lessor, federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

What to do if you feel this notice is an error?

This notice was mailed to you according to the most current information we have available. If any information in this notice is incorrect, please contact BRP at your earliest convenience.

If you have questions, need assistance, or to find your nearest authorized BRP dealer:

• Visit www.can-am.brp.com
• In USA call: 1-888-272-9222 between 8:00 AM to 8:00 PM Eastern time 7 days a week.

Your safety and continued satisfaction with our products are a priority for us. We apologize for any inconvenience this may cause you and remain committed to facilitate the process as much as we can.

Thank you for your immediate attention to this matter.

Sincerely,

BRP Customer Services Department