To our valued customers,
We acknowledge some of you have been waiting a while to receive your products, and we understand how it’s disappointing not to start your riding season as planned. We apologize for that.
We continue to face difficulties due to the pandemic, including a lack of electronic components, transportation backlogs, and most recently, labour shortages. All of this, plus high demand for our On-Road products, will likely result in delivery delays for your vehicle. But we don’t stop when times get tough.
- Our 20,000 employees are going above and beyond with you, our customers, in mind.
- We have sourced additional suppliers worldwide and chartered multiple flights to get parts quicker
- We have increased our manufacturing and storage capacity
- We have changed production schedules and assembled units with some missing components that we retrofitted ourselves or at the dealers at a later date
- We have managed to expand weekend and night shifts, running some of our facilities 24/7
- Several of our office employees have also volunteered time outside their usual work hours to build products for you on our assembly lines
President & CEO José Boisjoli outlines what we’re doing to get our products to you as soon as possible.
We know this situation is far from ideal, but we remain committed, along with our dealers, to go the extra mile so you can enjoy our products as soon as possible.
We remain committed, along with our dealers, to go the extra mile so you can enjoy our products as soon as possible. You can reach out to them for updates regarding your order since they will have the latest available information. Our customer care team is also here for you if you have any other questions at 1-888-272-9222.
Frequently Asked Questions
We know having adventures and creating memories with our products is important, and we apologize that this delay might impact your plans. We’re putting all efforts into delivering our lineup as soon as possible. We are in the process of increasing our production capacity to lessen the impact on you. Like many other businesses, we’re experiencing some delays due to supply chain constraints paired with the popularity of our products. We’ll communicate updates to your dealer as they become available.
We apologize for this delay, which is related to the global shortage of supplies as well as high demand and logistics challenges. If you’re not satisfied with the expected delivery schedule of your vehicle, you can work with your dealer on your options available, which could include transferring to the next model year or a refund of your deposit.
We will honor our commitment to deliver as soon as possible, but if you are seeking a refund of your deposit, please contact your dealer directly. If further assistance is required, you can also call us at 1-888-272-9222.
Yes, BRP’s factories across the globe are operational and our production teams are working overtime. BRP has added additional shifts to increase production capacity, and we’ve expanded our production facilities to accommodate current and future growth.
We see the popularity of our products and the uncertainty of the global supply chain issues continuing, and it’s unclear at this time. However, rest assured that we are investing heavily to come up with creative solutions, and our teams are working overtime in ways to minimize the impact to all of you.
Yes, in an effort to get vehicles to dealers and then to customers as quickly as possible, BRP has adopted a model of shipping units with delayed components to be installed at a later time at the dealership when the parts become available. After that, your dealer will deliver your product to you as expected.
Due to the production supply constraints, it could be possible that modifications will need to be made. Check with your dealer on whether your order is impacted by these changes.
For the latest information on any parts or accessories impacted by delays, please check with your dealer.
Your local BRP dealer has the most accurate shipping information and we recommend working with them directly.
We are investing in ways to maintain our production levels and are doing everything possible to deliver your product on time. Rest assured you have the entire BRP workforce dedicated to making this happen for you.
It is important to us to deliver quality products that you can expect, and so BRP remains committed to our high quality standards regardless of the production constraints we’re currently experiencing.