Re: Elevated Temperature in Engine Compartment
Dear Can-Am On-Road® Owner,
This notice is being sent to you following the interim notice sent in February 2015, in accordance with the requirements of the National Traffic Motor Vehicle and Canada Motor Vehicle Safety Acts. BRP has decided that a defect which relates to motor vehicle safety exists on certain Can-Am models.
Our records show that you own a potentially affected vehicle.
Which models are involved?
Can-Am Spyder RT roadster, model year 2013.
What is the potential problem?
Under very hot ambient conditions and low speed riding, the temperature in the engine compartment may rise and thereby increase the risk of a skin burn or a vehicle fire.
To confirm that your VIN (Vehicle identification Number) is affected, contact your authorized Can-Am On-Road dealer or BRP at 1-888-272-9222 between 8:00 a.m. and 8:00 p.m. Eastern time 7 days a week.
What BRP will do?
BRP intends to repair your vehicle free of charge (parts and labor). However, the parts required to provide a remedy to this condition are not currently available and will become available starting in May 2015. Nevertheless, we wanted to contact you as quicklu as possible to inform you of this safety recall. BRP will contact you with another letter when the remedy us available in your area, instructing you to make an appointement with your BRP Can-Am Roadster dealer. Please understand that we will priortize the hottest areas of the countries as parts become available.
What should you do?
You can keep using your vehicle while taking the following precautions in hot riding conditions (ambient temperature of approximately 30 C/85 F and more):
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If you no longer own this vehicle or some information in this notice is incorrect, please contact BRP at your earliest convenience.
For US residents only
If you believe that BRP has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration,1200 New Jersey Avenue S.E. Washington, D.C. 20590, or call the toll free Auto Safety Hot Line at 1- 888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov. If you are a vehicle lessor, federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Your continued satisfaction with your roadster is important to us. We have taken this action in the interest of your safety and your vehicle's proper operation. We apologize for any inconvenience this may cause you and appreciate your patience while we prepare the remedy for this condition.
If you have questions or need assistance, or to find the nearest authorized BRP Can-Am On-Road dealer:
9:00 AM to 9:00 PM Eastern time Monday to Friday
Your continued satisfaction with your Can-Am On-Road is important to us. Please understand that we have taken this action in the interest of your safety and your unit proper operation. We apologize for any inconvenience this may cause you.
Thank you for your immediate attention to this matter.
After-Sales Service Department