Re: Tandem Master Cylinder Manifold Inlet - Fire Hazard
Dear Can-Am On-Road® Owner,
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act, the Canada Motor Vehicle Safety Act and other applicable laws. Bombardier Recreational Products Inc. and BRP US Inc. (“BRP“) have decided that a defect which relates to motor vehicle safety exists on certain roadster models and are conducting a safety recall as specified in the attached Safety Campaign Bulletin.
Our records show that you own a potentially affected vehicle.
Which models are involved?
Can-Am Spyder ST™ series and RT™ series roadsters, model year 2013.
What is the potential problem?
Under some riding conditions, the tandem master cylinder manifold inlet may melt and cause brake fluid dripping onto a heat source which may lead to a vehicle fire.
To confirm that your VIN (Vehicle identification Number) is affected, contact your authorized Can-Am On-Road dealer or BRP at 1-888-272-9222 between 8:00 a.m. and 8:00 p.m. Eastern time 7 days a week.
What will BRP do?
For dealers: BRP is publishing a Safety Campaign Bulletin giving the repair procedure.
For customers: BRP is sending a Safety Recall letter to all known registered owners of the involved vehicles. This letter urges that the owners immediately contact their authorized BRP dealer in order to have their vehicle repaired. The solution is the installation of reflecting heat shields and heat deflector.
Also, BRP is posting this notice and attached Safety Campaign Bulletin on its dealer website BOSSWeb (www.bossweb.brp.com). Information for customers will be posted on BRP's public website (www.can-am.brp.com).
What should you do?
1. Do not sell or deliver any involved vehicle that you have in stock as federal laws requires you to complete the recall service on these vehicles before delivery.
2. Contact all of your customers who have purchased an affected vehicle. You must inform them about the foregoing and must request them to make an appointment to get their vehicle repaired.
3. Follow all instuctions provided in the attached Safety Campaign Bulletin.
Please note that the National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. The owner may be entitled to an identical or reasonable equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If you no longer own this vehicle or some information in this notice is incorrect, please contact BRP at your earliest convenience.
If you have questions or need assistance, or to find the nearest authorized BRP Can-Am On-Road dealer:
Dealers of other countries (outside USA and Canada) please contact your local distributor or regional office:
8:00 AM to 6:00 PM Eastern time
Your continued satisfaction with your Can-Am On-Road is important to us. Please understand that we have taken this action in the interest of your safety and your unit proper operation. We apologize for any inconvenience this may cause you.
Thank you for your immediate attention to this matter.
After-Sales Service Department