April 17th, 2012
Re: Brake Pedal Connecting Rod Pins Replacement
Dear Can-Am On-Road® Dealer / Distributor,
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act, the Canada Motor Vehicle Safety Act and other applicable laws. Bombardier Recreational Products Inc. and BRP US Inc. ("BRP") have decided that a defect which relates to motor vehicle safety exists on certain Can-Am Spyder roadsters models and are conducting a safety recall.
Which models are involved?
Model Model Year Spyder RT Series 2010.
What is the potential problem?
A pin securing the brake pedal connecting rod could disengage and eventually fall off. This could cause a total loss of main brake function without prior warning. This condition may increase the risk of a crash possibly resulting in injury or death.
To confirm that your VIN (Vehicle identification Number) is affected, contact your authorized Can-Am On-Road dealer or BRP at 1-888-272-9222 between 8:00 a.m. and 8:00 p.m. Eastern time 7 days a week.
What will BRP do?
BRP is sending a Safety Recall letter to all known registered owners of the involved Can-Am Spyder roadsters. This letter urges that the owners immediately contact their authorized BRP Can-Am Spyder roadster dealer to have the vehicle repaired. Also, BRP is posting this notice and attached Safety Campaign Bulletin on its BOSSWeb / Knowledge Center dealer websites (www.bossweb.brp.com) and on its public website (www.can-am.brp.com).
What should you do?
1. Do not sell or deliver any involved vehicle that you have in stock as federal law requires you to complete the recall service on these vehicles before delivery.
2. Contact all of your customers who have purchased an affected Can-Am Spyder roadster. You must inform them about the foregoing and must request them to make an appointment to get their vehicle repaired.
3. Follow all instructions provided in the attached Safety Campaign Bulletin.
Please note that the National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. The owner may be entitled to an identical or reasonable equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If any information in this notice is incorrect, please contact BRP at your earliest convenience.
If you have questions or need assistance, or to find the nearest authorized BRP Can-Am On-Road dealer:
Your continued satisfaction with your Can-Am On-Road is important to us. Please understand that we have taken this action in the interest of your safety and your unit proper operation. We apologize for any inconvenience this may cause you.
Thank you for your immediate attention to this matter.
After-Sales Service Department