Instrument Cluster Malfunction - Risk of Crash (Motorcycles)

Instrument Cluster Malfunction - Risk of Crash (Motorcycles)

 

National Highway Traffic Safety Administration Campaign ID Number: 26V-575 

 

Dear Can-Am® Vehicle Owner,

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BRP has decided that a defect related to motor vehicle safety exists in the following vehicles. As a result, BRP is conducting a safety recall. 

 

Our records show that you own a potentially affected vehicle.

 

What is the potential problem?

Depending on driver usage of USB and Bluetooth connections, a communication failure or memory leak may occur within the instrument cluster. This condition can cause the cluster to temporarily reset, freeze or become persistently blank. Physical telltales will continue to function properly. 

 

An inoperative or frozen instrument cluster will fail to display critical safety information, including vehicle speed and warning telltales. Additionally, during a cluster reset, turn signals and hazard lights will temporarily deactivate or fail to respond. These conditions reduce the driver's awareness of vehicle status and limit the ability of surrounding road users to recognize the driver’s intent, increasing the risk of a crash. 

 

Which models are involved?

MY25 to MY26 Can-Am Pulse

MY25 to MY26 Can-Am Origin 

 

What will BRP do?

BRP will update the instrument cluster software to resolve this issue at no charge to you. Because the vehicles are equipped with over-the-air (OTA) capabilities, you may perform the update yourself or have the option to schedule an appointment at any authorized BRP Can-Am dealer to have the update installed. 

 

What should you do?

Over-the-air (OTA) option

● The instrument cluster software is available starting September 16, 2026. 

● To initiate the installation of the newer version of the software, please refer to the process at the following locations.

● The software version to install must be BRP Connect V6.0.0 or higher. 

● The download and installation process should take about 10-20 minutes, depending on your internet speed. 

When connecting your vehicle for the instrument cluster update, please follow these guidelines:

● Network Speed: A 2.4 GHz network is required. The touchscreen will not connect to a 5.0 GHz network.

● Mobile Hotspots: If using a phone hotspot:

○ For Apple devices, enable Maximize Compatibility to change your settings to 2.4 GHz.

○ For Android devices, select Band, then select 2.4 GHz setting.

● Network Name and Password: A password is required. Neither the network name nor the password can contain special characters (such as !, @, # or spaces).

Dealer option

If you prefer not to install the update wirelessly, or if your vehicle experiences an issue receiving the OTA update, schedule an appointment at any authorized BRP Can-Am dealer to have the update installed free of charge. To find a dealer, see the end of this letter. 

If you leased this vehicle:

● Send a copy of this letter to the lessee within ten working days after the day you received this letter.

● Do the same with any future letters about this safety recall.

 

What to do if you feel you have received this notice by mistake?

This notice was mailed to you according to the most current information we have available.

If you know the current owner or operator, please forward this letter to them.

If there has been a change of ownership or you have a change of address, please notify BRP so we can update our records accordingly.

 

What to do if repairs were performed prior to the recall?

If you have already paid to have your vehicle repaired for this issue, please contact BRP Customer Service. Our team will evaluate if you are eligible for reimbursement of the repair costs. Your vehicle will still need to have the safety recall performed.

 

Can we assist you further?

If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153) or go to www.nhtsa.gov. 

 

We apologize for any inconvenience this may cause; however, we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

 

Thank you for your immediate attention to this notice.

 

Sincerely,

 

BRP Customer Service Department

 

If you have questions or need assistance, or to find the nearest authorized BRP dealer:

• Visit www.brp.com

• Or call: 1-888-272-9222

  8:00 AM to 8:00 PM Eastern time 7 days a week