February 9th, 2011
Re: Reverse Actuator
Dear Can-Am On-Road® Dealer / Distributor,
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act, the Canada Motor Vehicle Safety Act and other applicable laws. Bombardier Recreational Products Inc. and BRP US Inc. (“BRP“) have decided that a defect which relates to motor vehicle safety exists on certain roadster models and are conducting a voluntary safety recall as specified in the attached Safety Campaign Bulletin.
Which models are involved?
Can-AmTM SpyderTM RT SM5 roadster.
What is the potential problem?
While downshifting, it may be possible to inadvertently engage reverse without depressing the reverse button, due to a defective reverse actuator cable. If this happens while vehicle is moving forward, the rear wheel could lock and the engine could stall. If this happens while vehicle is stopped or moving forward, vehicle could back up. This condition may increase the risk of a crash possibly resulting in injury or death.
To confirm that your VIN (Vehicle identification Number) is affected, contact your authorized Can-Am On-Road dealer or BRP at 1-888-272-9222 between 8:00 a.m. and 8:00 p.m. Eastern time 7 days a week.
What will BRP do?
BRP is sending a Safety Recall letter to all known registered owners of the involved vehicles. This letter urges that the owners immediately contact their authorized BRP Can-Am Spyder Roadster dealer in order to have the vehicle inspected and repaired if necessary. Also, BRP is posting this notice and attached Safety Campaign Bulletin on its BOSSWeb dealer web site (www.bossweb.com) and on its public web site (www.can-am.brp.com).
The solution is to validate proper operation of the reverse actuator and if defective, replace the reverse actuator assembly.
What should you do?
1. Do not sell or deliver any involved vehicle that you have in stock as federal law requires you to complete the recall service on these vehicles before delivery.
2. Contact all of your customers who have purchased an affected vehicle. You must inform them about the foregoing and must request them to make an appointment to get their vehicle repaired.
3. Inform them about important precautions to be taken until this recall has been performed: Be aware that it is possible that you inadvertently engage reverse while downshifting. Stay alert and make sure, while downshifting, to check that the gearbox position in the multifunction gauge does not show "R" before releasing the clutch lever. Be particularly careful when releasing the clutch lever after downshifting into 1st gear. Pass on this information to any other driver of your vehicle.
4. Follow all instructions provided in the attached Safety Campaign Bulletin.
Please note that the National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. The owner may be entitled to an identical or reasonable equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If you no longer own this vehicle or some information in this notice is incorrect, please contact BRP at your earliest convenience.
If you have questions or need assistance, or to find the nearest authorized BRP Can-Am On-Road dealer:
8:00 to 18:00 Eastern time
Your continued satisfaction with your Can-Am On-Road is important to us. Please understand that we have taken this action in the interest of your safety and your unit proper operation. We apologize for any inconvenience this may cause you.
Thank you for your immediate attention to this matter.
After-Sales Service Department