June 7th, 2010
Re: SE5 Clutch Sticking Engaged
Dear Can-Am On-Road® Dealer / Distributor,
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act, the Canada Motor Vehicle Safety Act and other applicable laws. Bombardier Recreational Products Inc. and BRP US Inc. (“BRP“) have decided that a defect exists on certain MY2010 Can-Am Spyder Roadster RS SE5 and RT SE5 models and are conducting a voluntary safety recall as specified in the attached Safety Campaign Bulletin.
Which models are involved?
MY2010 Can-Am Spyder Roadster RS SE5 and RT SE5 models.
What is the potential problem?
When bringing a vehicle equipped with the SE5 semi-automatic transmission to a full stop, the clutch may remain engaged stalling the engine. Once the engine is stalled, it could be impossible to re-start and the rear wheel could be blocked. If this happens, it may be impracticable to push the vehicle off the roadway increasing the risk of a crash possibly resulting in injury or death.
To confirm that your VIN (Vehicle identification Number) is affected, contact your authorized Can-Am On-Road dealer or BRP at 1-888-272-9222 between 8:00 a.m. and 8:00 p.m. Eastern time 7 days a week.
What will BRP do?
BRP is sending a Safety Recall letter to all known registered owners of the MY2010 Spyder Roadster RS SE5 and RT SE5 models. This letter urges that the owners immediately contact their authorized BRP Can-Am Spyder Roadster dealer in order to have their vehicle repaired. Also, BRP posted this notice and attached Safety Campaign Bulletin on its BOSSWeb dealer web site (www.bossweb.com) and on its public web site (www.can-am.brp.com). The solution is to update the centrifugal clutch assembly with new components.
What should you do?
1. Do not sell, deliver or use any involved vehicle that you have in stock as federal law requires you to complete the recall service on these vehicles before retail delivery.
2. Contact all of your customers who have purchased an affected vehicle. You must inform them about the foregoing and must request them to make an appointment to get their vehicle repaired.
3. Follow all instructions provided in the attached Safety Campaign Bulletin.
Please note that the National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. The owner may be entitled to an identical or reasonable equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If you no longer own this vehicle or some information in this notice is incorrect, please contact BRP at your earliest convenience.
If you have questions or need assistance, or to find the nearest authorized BRP Can-Am On-Road dealer:
8:00 to 18:00 Eastern time
Your continued satisfaction with your Can-Am On-Road is important to us. Please understand that we have taken this action in the interest of your safety and your unit proper operation. We apologize for any inconvenience this may cause you.
Thank you for your immediate attention to this matter.
After-Sales Service Department